Who We Are

World Council of Credit Unions is the global trade association and development platform for credit unions and other cooperative financial institutions. World Council builds, champions, defends and grows a global community that improves lives. 

World Council advocates internationally to achieve better legislative and regulatory outcomes for credit unions and other cooperative financial institutions and their members.

  • Provides education and global networking for the exchange of information and ideas.
  • Champions the credit union and other cooperative financial institutions model worldwide.
  • Grows and strengthens the global system with technical assistance, training and tools for management, outreach and networking

World Council is funded by member dues, government agency and foundation grants, and annual gifts to the charitable arm, the Worldwide Foundation for Credit Unions. World Council of Credit Unions and its subsidiaries are headquartered in Madison, WI, USA. World Council also has a permanent office in Washington, D.C., and program offices worldwide. World Council represents more than 235 million members of 68,000+ credit unions in 109 countries across the globe.

 

Our Philosophy

To improve lives through credit unions and other financial cooperatives.

Headquarters

5710 Mineral Point Road
Madison WI, 53705

Fun

World Council offers the following employee community building activities:

  • Holiday parties and activities
  • Birthday recognition
  • Work anniversary recognition
  • Goal achievement celebrations
  • Occasional offsite activities

Employees have the option to participate in the following:

  • Personal music choices (headphones, radio, CDs)
  • Access to personal social media
  • Company coordinated discount program with partner companies
  • Free parking – Madison based headquarters only
  • Staff gifts and celebration for new family addition
  • Onsite parking – Madison and DC Locations
  • Designated parking for expectant mothers – Madison based headquarters only
  • With supervisor approval, work from home is available occasionally

The following programs and areas are available for employees to meet and eat their meals:

  • Cappuccino / Coffee bar
  • Cafeteria – Madison headquarters only
  • Subsidized cafeteria – Madison headquarters only
  • Organic / gluten-free / vegan food available – Madison headquarters only
  • Starbucks or upgraded local coffee served
  • Kitchen with refrigerator and microwave
  • Catered lunches
  • Every Monday, World Council employees are treated to catered continental breakfast.

The following eco-conscious options are available to employees at World Council:

  • Carpooling coordination
  • Bike parking
  • Access to public transportation

World Council offers the following services that help employees with day-to-day non-work needs:

  • On-site credit union/ ATM at Madison headquarters only

World Council participates in the Employee Gardens on the Madison Campus. Employees can participate, plant and maintain the garden, and harvest the produce for their personal use. A percentage of the produce is donated to a local food bank.

World Council offers employees who are parents the following amenities and programs to help make their lives a little easier:

  • Private space for nursing mothers – Madison and DC locations
  • Participation in Bring Your Child to Work Day

The following activities and amenities are available to employees to help support their health and wellness:

  • Nutritional advice
  • Nutritious on-site food choices – Madison headquarters location only
  • Filtered / bottled water
  • Weight management classes
  • Quit smoking classes
  • Stress reduction classes
  • Wellness education programs
  • On-site fitness center – Madison and DC locations
  • On-site showers / locker facilities – Madison and DC locations
  • Biking or hiking trails on-site or nearby – Madison and DC locations
  • Areas for sports activity (basketball or tennis courts) – Madison headquarters location only
  • Access to natural ambient light
  • Clear air / good ventilation
  • Private restrooms
  • Low noise
  • Blood donation programs

Extreme Perks

At World Council, employees are eligible for health and welfare insurance benefits on day one.

World Council pays healthcare premiums at the following rates:

  • Full-time employees and their families – 82% of premiums
  • Part-time employees working 30 or more hours per week – 82% of premiums
  • Part-time employees working 24 to 29 hours per week – 70% of premiums

World Council offers a 401k Plan

  • On day 1, employees contribute a mandatory 3-54%.
  • Employer match of up to 8% effective date of hire

Profit sharing contribution effective after 12 months of service

The following benefits are available to employees working a minimum of 24 hours per week at World Council:

  • Health Insurance
  • Dental insurance
  • Vision insurance
  • Long-term disability
  • Flexible Spending Account
  • Domestic partner benefits
  • Same sex spouse benefits
  • Life insurance
  • Life insurance for employee's family
  • Employee Assistance Program
  • Business travel insurance

World Council offers 36 days of paid time-off (including vacation days, sick days, personal days, holidays) annually for new employees.

  • Sick days or PTO encompass time off for ill dependents

 The following creative time-off opportunities are available:

  • Flexible work hours
  • Unpaid time-off to volunteer
  • Bereavement leave

 

The following incentives or incentive programs are available to employees:

  • Tuition reimbursement
  • Housing reimbursement for remote staff
  • Free fitness club access
  • Discounts for other services and products for employees
  • Relocation reimbursement
  • Personal finance assistance coaching
  • Staff gifts and celebration for new family additions
  • Personal leaves of absence
  • Onsite parking (Madison only)
  • $500 recognition given for every 5 years of service
  • Subscriptions and memberships
  • Air miles for personal use
  • Access to travel services

Corporate Responsibility

World Council believes all people should have access to affordable, reliable, and sustainable financial services.

World Council is committed to the following:

  • Improvement of community social needs and practices
  • Care and development of employees
  • Fiscal responsibility
  • Human rights
  • Values, ethics, and integrity
  • Inclusion and diversity

World Council’s financial inclusion efforts support the United Nations’ Sustainable Development Goals.

World Council believes all people should have access to affordable, reliable, and sustainable financial services.

World Council is committed to the following:

  • Improvement of community social needs and practices
  • Care and development of employees
  • Fiscal responsibility
  • Human rights
  • Values, ethics, and integrity
  • Inclusion and diversity

World Council’s commitment applies to all business operations and locations.

World Council measures their commitment to mission, vision and values in the following ways:

  • Quantifiable goals are documented
  • Goals are clearly described to employees
  • Activities that achieve goals are documented
  • Employees are trained on goals, activities and results measurement
  • Year-over-year results are measured
  • Year-over-year results are published
  • Third party validation is utilized to measure results
  • Board of Directors or other governing body reviews goals and results
  • Employee Performance Management program measures employee attention and performance related to goals and results

World Council has a clearly defined human rights policy regarding the protection of:

  • Minority groups
  • Women's rights
  • Veterans

World Council’s services have a direct positive contribution to your company's commitment to socially responsible efforts in the following ways:

  • Our products and services contribute to improving health
  • Our products and services contribute to improving community efforts (literacy, arts, charitable organizations)
  • Our products and services help rebuild our local community
  • Our products and services contribute to improving social and economic inequality and access to healthcare
  • Our supplier members and owners are organized as a co-op

World Council teaches credit unions worldwide to be good corporate citizens.

World Council has an employee whose responsibilities include monitoring our mission, values, or ethics statement and the execution of its commitment.

World Council provides at least a living wage for all of their employees by setting the lowest paid wage at $10.00 per hour.

The following documents are available to all employees:

  • Employee handbook
  • Inclusion or discrimination policy
  • Harassment policy
  • Description of how to apply for open positions in the company

World Council has a published process for employees to ask questions, give feedback or complain without negative consequences.

A Whistle Blower Policy is in place at World Council.

World Council has a published process or program for employees to offer suggestions or innovations.

World Council has an Anonymous Suggestion Box. The VP of Human Resources reviews all submittals and reports on the progress towards achieving those suggestions. World Council is a very open and collaborative environment – new ideas and suggestions are often shared openly.

World Council is a non-profit organization.

World Council allows employees to take vacation time or unpaid time off to volunteer.

World Council supports its employees in holding board positions outside of the organization.

World Council has aligned with the following community groups:

  • Habitat for Humanity
  • Peace Corps
  • Toys for Tots
  • Goodwill
  • United Way

Habitat for Humanity and the Feed Foundation are two charities that World Council partners with to offer low cost mortgages in Haiti. Employees participate in Toys for Tots program during the holidays. Peace Corps members have been hired to help with global service initiatives. World Council donates laptops to Goodwill. World Council staff participate in United Way’s jean fundraising events. World Council's charitable arm, the Worldwide Foundation for Credit Unions, helps guide credit unions and individuals to do Global Good in the global credit union movement.  The Worldwide Foundation supports international credit union development programs, provides engagement opportunities for credit unions through the Global Good Toolkit and assists withmember education and training and disaster relief.

World Council monitors customer satisfaction in the following ways:

  • We have a written methodology to survey customers
  • We survey customers annually for their level of satisfaction and input
  • Current results are measured against previous results with the goal of improvement
  • Current results are shared with the public
  • Current results are shared with employees
  • Processes and operations are adjusted based on customer feedback

 

 

 

 

Flextime

World Council offers the following non-traditional work arrangements for their employees:

  • Project only work assignments (defined beginning and end time/goals)
  • Temporary work assignments
  • Seasonal work (summer, holiday)
  • Paid internships
  • Unpaid internships
  • Post retirement work

 The following scheduling options are available to hourly employees:

  • Choose the beginning and end hours (9am-6pm or 8am-5pm)
  • Choose the number of hours in a day (5 8-hour days or 4 10-hour days) – case-by-case basis
  • Work a reduced schedule during a certain time of the year – case-by-case basis
  • Change from full time to part time while remaining in the same position or level – case-by-case basis
  • Choose when they take breaks
  • Choose when they take meal breaks
  • Work a guaranteed minimum number of hours per week

On average, hourly employees know their regular work schedule 4 weeks in advance.

Hourly employees are usually notified if they will need to work overtime on that same day.

 

The following scheduling options are available to salaried employees:

  • Choose the beginning and end hours (9am-6pm or 8am-5pm) – case-by-case basis
  • Allow salaried employees to work a part time schedule – case-by-case basis
  • Change from full time to part time while remaining in the same position or level – case-by-case basis
  • Work from home occasionally – case-by-case basis
  • Resources are provide to remote employees
  • Work from an alternative location to accommodate a family need
  • Decide how many hours they work in a week
  • Ability to take vacation within 30 days of working on a holiday

The following technologies are offered to employees to facilitate flexibility in the workplace:

  • Company subsidized smartphone usage-case by case basis
  • Video conferencing
  • Remote access to organizational computer system
  • Company provided laptops/tablet computers
  • Company meetings may berecorded and/orminutes are taken so employees who are not able to participate can be included

World Council provides unpaid time off for employees to volunteer.

World Council offers the following paid time-off (PTO) options for employees:

  • Use of sick time for personal time or ill dependents
  • Carry over unused sick/personal/vacation time to future years(s)
  • Take an extended career break for care giving or other family responsibilities
  • Unused vacation time, up to 120 hours, can be carried over to future year(s)
  • Bereavement time off for the passing of their family or partner
  • Time off during the workday to attend to important family or personal needs
  • Take a sabbatical after a certain level of longevity – case-by-case basis
  • Return to work gradually after childbirth or adoption

Salaried employees are allowed to attend to multiple family needs, including children’s school activities.

If salaried employees have personal business appointments they may attend to them without having time docked.

World Council is a very open and collaborative work environment – new ideas and suggestions are often shared openly.

Inclusion

World Council’s mission statement includes a commitment to the following:

  • Commitment to improve community social needs and practices
  • Care and development of employees
  • Human rights
  • Values, ethics, and integrity
  • Inclusion and diversity

World Council‘s mission applies to all business operations and locations.

World Council measures their commitment in the following ways:

  • Quantifiable goals are documented
  • Activities that achieve goals are documented
  • Year-over-year results are measured

World Council implements their inclusion and diversity commitment in the following ways:

  • Equal employment opportunity policies
  • Specific recruitment plans targeted towards inclusion
  • Non-discrimination policies in recruitment materials
  • Training programs related to staff non-discrimination
  • Written guidelines documenting supportive policies and practices

For the following groups:

  • Women
  • Minorities
  • Those over 40
  • LGBTQ Community
  • Military personnel
  • Those with disabilities
  • All Gender Identities
  • Parents
  • English as a second language

World Council works with different religious groups to establish credit unions that comply with their beliefs. For example, World Council helped publish the first Islamic finance manual for credit unions.

World Council advances women in leadership through its Global Women’s Leadership Network, and supports youth leadership through its Young Credit Union Professionals program (WYCUP).

World Council advocates internationally to achieve a better legislative and regulatory outcome for credit unions and their members.

Senior Management and the Board of Directors have representation of the following groups:

  • Women
  • Minorities
  • Those over 40
  • Parents
  • Non-native English speakers

World Council offers the following benefits to single employees, different and same-sex spouses, families and dependents:

  • Health Insurance
  • Dental Insurance
  • COBRA
  • Vision Insurance
  • Employee Paid Supplemental Life Insurance
  • Employee Assistance Program (EAP)
  • Self-funded 457 for executives
  • Executive Long-term disability
  • Flexible Spending Accounts

 \Approximately18% of World Council employees are minorities, 50% is bilingual, and over 50% are women. World Council has remote staff located in Haiti, Colombia, Ukraine

World Council headquarters displays a vast collection of international artwork that it has received from credit union movements worldwide for its continued support.

World Council works with volunteers, unpaid interns and students.

Career Development

World Council’s budget and financial statements include a line item for employee training and development.

The following training and development programs and amenities are offered to all employee groups:

  • Participation or certification in professional or trade organizations that is paid in full by the company
  • Employees able to use work hours to participate in professional organization or trade association meetings, committees and events
  • Tuition reimbursement for non-degree granting education programs
  • Tuition reimbursement for degree granting education programs
  • Developmental opportunities for project assignments
  • Paid internships
  • The opportunity to cross train in skills others than those in their current job responsibilities
  • Training to enhance their promotability
  • Training to enhance their current job skills

Some World Council employees have opportunities to:

  • Publish articles, reports and other work
  • Practice public speaking
  • Work closely with other departments to cross-train in new skill-sets
  • Participate in the Credit Union Development Educators program
  • Travel abroad to learn about different credit union systems and cultures

World Council employees have the chance to participate in the following training and development programs:

  • Harassment prevention
  • Technical skills training
  • Financial decision-making and education
  • Retirement Training
  • Team building initiatives

Some employees are eligible to attend educational sessions held during World Council’s World Credit Union Conference, and employees can choose to participate in relevant educational webinars during work time. 

World Council of Credit Unions

Number of Employees
26-100
 Locations: 2
Location Types
Urban (Downtown/high rise)
Suburban (office park/campus)
Work from home / virtual workplace
Business Founded
1970
Industry
Financial Services
Products

Global trade association and development agency for credit unions and savings and credit co-operatives