Who We Are

Milwaukee Center for Independence is a non-profit that aids more than 17,000 persons each year with effective early intervention, education, therapies, employment services, long-term care, case management, financial services and behavioral health programs.

We provide pathways to dignity and self-sufficiency.

Our Philosophy

Our mission is to assist individuals and families with special needs to better live and work in the community.

MCFI's goal is dignity and independence for each person we serve. We believe that independence is the key to involvement in the community and that each individual can contribute to our society.

Headquarters

2020 West Wells Street
Milwaukee WI, 53233

Recent Tweets

Social Media

Employee Testimonials

"I like the interaction with departments throughout the agency. To have that insight about the wealth of services we provide is absolutely awesome." - Ubaldo Nieves

"MCFI has taught me to think with an open heart, not just an open mind." - Jody Pryor

"It's not the same routine every day. We work as a team. We have a common goal, and that is to meet the need of our clients." - Luis Pichardo

News & Press

Independence, Dignity, Therapy, Employment - BayViewCompass.com

Awards

 

MCFI core programs are nationally accredited by CARF (Commission on Accreditation of Rehabilitation Facilities).

MCFI Pediatric Special Care has earned goal certification from the Joint Commission (JCAHO).

 

Good Grant Award, awarded by the Donors Forum of Wisconsin for the Crisis Resource Center

Better Business Bureau of Wisconsin TORCH Award for Business Ethics and Integrity

NonProfit Center of Milwaukee Management Excellence Award for Management Innovation

and many more...

 

Fun

A word from MCFI:

"We have a Wellness Committee dedicated to fun wellness activities."

MCFI offers the following services and amenities at the headquarters location that help employees with their non-work needs:

  • Client run farmers' market

The following amenities are available at the headquarters location for employees who are parents:

  • Private space for nursing mothers

MCFI offers employees the following activities and programs to promote health and wellness:

  • Nutritional advice
  • Quit smoking classes
  • Stress reduction classes
  • Wellness education programs
  • Wellness competitions
  • Onsite health center / pharmacy
  • Massage therapy - at the headquarters location
  • Voluntary health testing (biometrics, health risks)

The following areas and amenities are offered to employees at some locations to break for meals:

  • Cappuccino/coffee bar
  • Kitchen
  • Catered lunches

The following areas and amenities are offered to employees at the headquarters location to break for meals:

  • Cafeteria
  • Subsidized meals in cafeteria
  • Traveling snack cart

MCFI offers the following amenities for employees at the headquarters location to rest and relax:

  • Library

The following employee community building activities are available at all MCFI locations:

  • Volunteer events
  • Work anniversary recognition
  • Goal achievement celebrations
  • Company sponsored social gatherings - at some locations

The following employee community building activities are available at the headquarters location:

  • Holiday parties 
    • Halloween pumpkin carving contest
    • Baseball opening day celebrations
  • Employee art competitions
  • Company blood drive
  • Affinity groups

MCFI offers the following eco-conscious options for employees:

  • Access to public transportation
  • Bike parking - at some locations

Employees have the opportunity to participate in the following activities during the workday:

  • Company coordinated discount programs with partner companies
  • Personal music choices - at some locations
  • Free parking
  • Access to personal social media - at some locations

Corporate Responsibility

MCFI Mission: To assist individuals and families with special needs to better live and work in the community. 

MCFI Vision: To be the preferred expert rehabilitation provider in assessment, treatment and planning.

MCFI is committed to the following in all business operations and locations:

  • Improvement of community and social needs and practices
  • Care and development of employees
  • Fiscal responsibility
  • Human rights
  • Values, ethics, and integrity
  • Inclusion and diversity
  • Seeking innovative ways to create sustainable programs for all of our stakeholders
  • Creating programs tailored to meet individual client needs

MCFI measures the achievement towards its mission statement in the following types of reporting:

  • Quantifiable goals are documented
  • Year-over-year results are measured
  • Board of Directors or other governing body reviews goals and results
  • Employee Performance Management program measures employee attention and performance related to goals and results
  • "Vital Resources Brochure," a snapshot of business achievement, has been published the last three years

MCFI has a clearly defined human rights policy regarding the protection of the following:

  • Minority groups
  • Women's rights
  • Workers' rights

The following positive contributions and socially responsible efforts are impacted by MCFI's services:

  • Improving health
  • Improving community efforts (literacy, arts, charitable organizations)
  • Rebuilding the local community
  • Improving social and economic inequality

MCFI has an Ethics Committee, Executive Team, Compliance Director and Board that governs their mission and vision.

MCFI provides at least a living wage ($8.00-14.00/hour) for ALL employees.

The following documents are available to all employees:

  • Employee handbook
  • Inclusion or discrimination policy
  • Harassment policy

MCFI has a published process for employees to ask questions and give feedback without negative consequences.

  • MCFI employees have access to a toll-free line and website, EthicsPoint for feedback.

MCFI is a non-profit organization.

MCFI is committed to the following charities and community groups:

  • NAMI (National Alliance on Mental Illness)
  • Brain Injury Alliance

MCFI has a written customer protection policy:

  • MCFI enforces the Clients' Bill of Rights and Grievance Policy as well as confidentiality and HIPAA Regulations

Customer satisfaction is measured in the following ways:

  • Written methodology to survey customers
  • Annual survey for level of satisfaction and input
  • Current results are measured against previous results with the goal of improvement
  • Processes and operations are adjusted based on customer feedback

MCFI has a private, published process for customers to ask questions, give feedback or complain.

Inclusion

MCFI Mission: To assist individuals and families with special needs to better live and work in the community. 

MCFI Vision: To be the preferred expert rehabilitation provider in assessment, treatment and planning.

MCFI has a mission statement for all locations that includes the commitment to the following practices:

  • Improvement of community social needs and practices
  • Care and development of employees
  • Human rights
  • Values, ethics, and integrity
  • Inclusion and diversity

MCFI measures their achievement toward reaching the non-discrimination and inclusion goals within their mission statement in the following ways:

  • Quantifiable goals are documented
  • Activities that achieve goals are documented
  • Employees are trained on goals, activities, and results measured
  • Year-over-year results are measured
  • Third party validation is utilized to measure results
  • Board of Directors or other governing body reviews goals and results
  • Screening processes that review material and product purchasing decisions based on suppliers commitment to socially responsible efforts

 MCFI implements their inclusion and diversity commitment for the following groups:

  • Women
  • Minorities
  • Those over the age of 40
  • LGBT
  • Military/Veterans
  • Disabled
  • Gender Identity
  • Parents

The inclusion and diversity commitment is enacted through the following programs for ALL employees:

  • Equal employment opportunity policy
  • Non-discrimination policy
  • Ongoing management training programs
  • Ongoing staff training programs
  • New hire training programs
  • Written guidelines documenting supportive policies and practices
  • Management or employee diversity committee

The inclusion and diversity commitment is enacted through the following programs for some employees:

  • Affinity groups - Parents
  • Purchasing / sourcing group research - Women, Minorities
  • Significant suppliers owned by the following groups - Women, Minorities
  • Specific customer / product marketing - Minorities, Those over the age of 40, Disabled
  • Philanthropic support to charities - Disabled

MCFI also offers the following to their employees:

  • Annual Diversity Appreciation Week
  • Team Bravo - employee team to enhance employee engagement
  • Cultural Awareness Day - paid time off annually
  • MCFI Diversity Team - employee team to lead diversity training and cultural awareness programs
  • Extensive diversity training programs for each department
  • Dedicated Director of Diversity and Cultural Competence

Senior management has representation in the following groups at MCFI:

  • Women
  • Minorities
  • Those over the age of 40
  • Military/Veterans
  • Parents

The Board of Directors or Advisory Board members has representation in the following groups:

  • Women
  • Minorities
  • Those over the age of 40
  • Parents

MCFI offers health, dental, vision, COBRA, employee assistance program (EAP), employer-paid supplemental life insurance, and employee-paid supplemental life insurance benefits to the following:

  • Single employees
  • Different sex spouse
  • Family + dependents
  • Same sex spouse
  • Partners

The following is also offered to the above mentioned employees:

  • MCFI On-site Health Clinic
  • Maintenance Medication Program
  • Patient Advocacy Services
  • 403B with employer match
  • Discounted Health Club Membership and cell phone plans
  • Tuition reimbursement
  • Automotive Advantage Plan
  • First Time Home Owners Program
  • Subsidized meals
MCFI has a clearly defined human rights policy regarding the protection of:
  • Minority groups
  • Women's rights
  • Workers' rights

 

Career Development

MCFI's budget and financial statements include a line item for employee training and development.

MCFI's training and development program, a web-based program named Learning and Development, applies to the following employee groups:

  • Hourly
  • Salary
  • Supervisory or Management
  • Executive

MCFI measures the effectiveness of their training investment by individual.

  • Annual Staff Training courses have evaluations built into them.

 Each year MCFI plans for 11-15 training hours for each employee.

The following training and development programs and amenities are offered to all employee groups:

  • Online Learning Management System (LMS)
  • Tuition Reimbursement for degree granting education programs
  • Tuition Reimbursement for non-degree granting education programs
  • Developmental opportunities project assignments 
  • Unpaid internships
  • The opportunity to cross train in skills other than those in their current job responsibilities
  • Training to enhance their promotability
  • Training to enhance their current job skills

The following training and development programs and amenities are available to some employee groups:

  • One-to-one coaching, performance evaluations, and/or 360 evaluations - case-by-case basis
  • Discretionary training dollars that employees can spend how they choose - Salaried, Supervisory/Management, Executive
  • Life or career coach (internal or external resource) paid in full by the company - Supervisory/Management, Executive
  • Participation in professional or trade organizations that is paid in full by the company - Salaried, Supervisory/Management, Executive
  • Employees able to use work hours to participate in professional organization or trade association meetings, committees, and events - Salaried, Supervisory/Management, Executive

The following training and development programs are offered to all employee groups:

  • Diversity/Inclusion
  • Harassment
  • Safety
  • Entry-level employee job skills
  • Quality Methodologies (TQM, SixSigma, ISO, etc.)

 The following training and development programs are offered to some employee groups: 

  • Communication skills - Supervisory/Management, Executive
  • Problem solving training - Supervisory/Management, Executive
  • Supervisory training for first time managers - Salaried, Supervisory/Management, Executive
  • Supervisor/management skills - Supervisory/Management, Executive
  • Performance Management Plan Supervisory/Management, Executive
  • Employee Performance Coaching Supervisory/Management, Executive
  • Technical skills training - Hourly, Salaried 

MCFI

Number of Employees
351-700
Number of Locations
20
Location Types
Urban (Downtown/high rise)
Suburban (office park/campus)
Business Founded
1938
Industry
Non-profit
Products

Employment Assistance, Older Adult Care, Day Services, Personal Care Worker Services, Therapy Services, Nutrition Services, Training Services, Disability Services, Financial Services, Pediatric Care Services, Children's Programming, Educational Services