Who We Are

Cielo is the world’s leading pure-play provider of global Recruitment Process Outsourcing (RPO) solutions. Cielo leverages its global reach, local talent acquisition expertise and customized solutions to help clients achieve a sustained advantage and outstanding business outcomes through their talent practices.

The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual top three leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

Cielo knows talent is rising – and with it, an organization's opportunity to rise above. For more information, visit cielotalent.com.

Our Philosophy

A Partnership So Close
WE BECOME YOU™.

Cielo is boldly changing the way the world views talent. We are dedicated to making recruitment a strategic differentiator for our clients. We customize the recruitment partnerships with each of our clients to deliver better business results, not just better talent.

What is WE BECOME YOU?

These three simple words guide our partnerships. We immerse ourselves in each client’s culture, mission and values working as our clients work, and becoming stewards of their employment brand. 

Headquarters

200 South Executive Drive Suite 400
Brookfield WI, 53005

Recent Tweets

Social Media

Employee Testimonials

Kaci, Lead Recruiter:

At Cielo, I have access to the best technology and continuing education training available in the industry today.

 

Kristen, Lead Recruiter:

I learned more in my first six months at Cielo than I learned in four years working at a hospital! I came to RPO and Cielo because of the "We Become You" promise. I wanted to have the same relationship with my client and hiring managers that I did at the hospital.

 

Phillip, Segment Analyst:

If you find a solid RPO provider, you are partnering with a group of people who truly love the process of hiring people, and professionals who are absolute experts (and nerds) on the topic. To me, that is the greatest differentiator in the RPO business. You have a designated team of individuals that are constantly trying to provide the best service and process. You wouldn’t get that with a bad partnership or with an internal process, as the internal team likely already has too much work on their plate.

 

Michele, Client Services Manager:

RPO can truly provide its clients with a full spectrum of services outside of the day-to-day recruitment efforts. We partner with our clients as true business partners and consultants. Cielo in particular is ahead of the curve when it comes to technology paired with recruitment … I think our ‘We Become You’ model is very unique in comparison to other RPOs and truly helps us understand the client, their industry, and who to recruit for. For Recruiters, it is much easier to sell a service or position when you are a part of the inner circle and not someone on the outside (i.e., staffing agencies).

 

Lauren, Senior Recruiter:

I began my recruiting career, or cut my teeth, with a staffing agency … What I really wanted all along, however, was the ability to be a part of the team of the clients I was recruiting for. RPO has given me a chance to become part of the client’s team, consulting with HR business partners and hiring managers.
This is incredibly valuable for our clients, being that we are a dedicated recruitment team and only represent one client.

Our knowledge and ability to sell them is better than that of an agency, as we develop deep relationships with our stakeholders and are able to participate in more internal activities. We have an opportunity to educate them on the recruitment process, find them quality candidates that agencies cannot provide, and save them money where they would have previously used very expensive contingency firm.

 

News & Press

Press Room

Awards

The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual top three leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

Fun

A word from Cielo:

Cielo is dedicated to making the workplace both fun and engaging. We believe happy, engaged employees are not only more productive in their roles but have healthier personal lives (mentally and physically). We preach to our client partners that talent is the true differentiator for any business and we, too, live by this creed striving daily to ensure the wellbeing of Cielo employees.

Cielo employees are offered the following services and amenities while on-site:

  • Private space for nursing mothers
  • Openness for children to be at the workplace occasionally
  • Family-centered events and celebrations

Employees are offered the following activities and programs that help promote health and wellness:

  • Fitness and nutritional advice
  • Wellness education programs
  • Wellness competitions
  • Private restrooms
  • Voluntary health testing
  • Online internal fitness community (Yammer)

The following areas or programs are on-site for employees to meet and eat their meals:

  • Complimentary coffee, water and tea
  • Kitchens (each with toasters, microwaves, toaster ovens and refrigerators/freezers)
  • Community/lobby areas
  • Holiday and event-themed lunches

The following employee community building activities are available:



Cielo team members enjoying a cooking class and enjoying the fruits of their labor!

  • Company-sponsored social gatherings
  • Holiday parties and activities
  • Company blood drive
  • Affinity groups
  • Hobby groups
  • Volunteer and charity-driven events
  • Birthday recognition
  • Work anniversary recognition
  • Goal achievement celebrations
  • Yammer internal social network to ensure community, open-door communication and transparency

We have numerous voluntary groups that are dedicated to creating initiatives that support charities worldwide, building a collaborative, engaging atmosphere within our organization and for remote employees, and helping our employee population maintain healthy and active lifestyles both inside and outside of the workplace.

Cielo offers the following eco-conscious options:

  • Bike parking
  • Access to public transportation
  • Stairwell accessing all floors

All Cielo employees have the opportunity to participate in the following at the workplace:



Cielo celebrating "Foods of Our Heritage" lunch & NFL Opening Night.

  • Personal music choices (headphones, radio, digital)
  • Personally decorated workspace to show true personality/hobbies/interests
  • Full access to personal social media networks
  • Walking/outdoor meetings
  • Company-coordinated discount programs with partner companies
  • Performance contests with prizes
  • Volunteer groups for employee engagement, health and wellness, and community/outreach programs
  • Monday-Friday casual dress code - U.S. only
  • Team potlucks and celebrations

Because Cielo employees work so hard to contribute to the success of and continue building our organization, we do our very best to ensure they have the opportunity to “play hard” as well.

Extreme Perks

At Cielo, part of our Mission is to provide truly rewarding careers for our employees. A primary component of this involves our competitive incentives and employee-centric “perks.” In addition to ambitious compensation and yearly financial incentives/bonuses, all employees are eligible for a number of additional benefits.

The following benefits are available to U.S. employees at Cielo:

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Short-term disability coverage
  • Long-term disability coverage
  • Flexible Spending Account (FSA)
  • Health Insurance Spending Account (HSA) with company contributions
  • Paid Maternity Leave
  • Basic Life and AD&D coverage
  • Supplemental Life and AD&D coverage (employee, spouse and dependent)
  • Pre-Tax Transportation coverage – case-by-case basis
  • Employee Assistance Program
  • Each employee receives a rate sheet, which displays the costs associated with each plan (ensuring 100% clarity and transparency)

 The following creative time-off opportunities are available:

  • Flexible work hours
  • Floating holidays
  • Celebrate Cielo Work-Life Committee (“focuses on organizing social events, wellness initiatives and community giving programs” on behalf of Cielo employees)

The following incentives or incentive programs are available to employees:

  • Tuition reimbursement
  • Perks Plus Value Program (available to all employees)
  • Discounts for other services and products for employees throughout the year

Corporate Responsibility

At Cielo, we are dedicated to our Mission and Values. Our Values: to be passionate and exciting, trustworthy and committed, high performing and driven to get results, open minded and collaborative, as well as innovative and challenging the norm. Our Mission: to create rewarding careers for our employees and continuously reinvent the industry and ourselves by offering innovative solutions that ensure talent is a sustainable advantage for our clients.

This is not marketing-speak we've developed simply to attract and retain clients; this Mission and these Values are embedded within our DNA. From the C-Suite down, we expect all employees to embody these traits and this outlook. For this to be possible, we as an organization must represent opportunity, open communication, transparency and accountability.

Cielo measures its commitment to its mission, vision and values in the following ways:

  • Quantitative and qualitative goals set, clearly described and evaluated in real-time for all employees
  • Achieved goals are documented, commended and rewarded
  • Specialized, career-development training is offered to all employees
  • Career Development plans are developed for all employees
  • Intense focus on internal mobility and promotion
  • 100% of employees receive competitive living wages
  • Substantial bonuses provided for employee referrals (Cielo's No. 1 source of hire)
  • Board of Directors and other governing bodies review goals and results
  • Yearly Employee Engagement surveys are conducted through a third party, reviewed by top executives and published
  • Monthly company-wide meetings to discuss organizational performance
  • "Open door" policy rooted in all communications with leadership and Human Resources

Although “open door” communication may sound cliché, it is an integral component of Cielo’s Mission and overall success. Leadership is accessible and present, and we make sure employees feel comfortable and safe in being honest, forthright and voicing concerns.

Cielo has a clearly defined Human Resources policy regarding the protection of the following:

  • Conduct Expectations
  • Minority Groups (Diversity & Inclusion)
  • Worker's Rights
  • Child Labor
  • Illegal Harassment
  • Prohibited Harassment
  • Sexual Harassment
  • Workplace Violence
  • Complaint Procedure
  • Confidentiality
  • Managing Expectations
  • Military Leave of Absence
  • Maternity Leave
  • Family and Medical Leave of Absence
  • Personal Safety
  • Social Media

Cielo has made a commitment towards making investments of time, talent and donations for at least one year with the following charities and community groups:

Cielo employees Grace, Petra and Caroline completing a 10K race for Crohn’s disease!

Donations to schoolchildren

  • Big Brothers Big Sisters
  • Save the Children
  • March of Dimes
  • National Endowment for the Arts
  • Make a Wish
  • Benedict Center
  • Special Olympics
  • Support and Research Association for Batten Disease
  • MS Run the US, Inc.
  • Breast Cancer Awareness
  • Colon Cancer Association
  • United Performing Arts Foundation
  • Journey House
  • Step Out: Walk to Stop Diabetes
  • Reach Out and Read
  • Volunteer Center of Greater Milwaukee
  • Polar Plunge
  • Holiday gift buying for local women and children’s shelter
  • School supply drives

Cielo believes supporting the local and international community through acts of charity are very important in representing who we are and what we stand for as an organization. We also believe employees should have the right to choose the meaningful causes for which they lend support. Charities, events and community groups are nominated, voted on and chosen by Cielo employees. We take all nominations into consideration.

Flextime

Rigid and unyielding are not part of Cielo’s vocabulary. We believe happy, engaged employees are integral to productivity and job satisfaction, and we take pride in having a workplace that offers work-life flexibility.

Cielo offers the following non-traditional work arrangements for their employees:

  • Project-only work assignments (defined beginning and end time/goals)
  • Temporary work assignments
  • Seasonal work (summer, holidays)
  • Paid internships

Preaching to our clients and believing that talent is the single most important component to any company’s success, the one true differentiator, we make certain to customize employee schedules, offer significant paid-time off and holidays, have employee-centric leave policies, and explore telecommuting opportunities.

The following scheduling options are available to ALL employees:

  • Flexible beginning and end hours
  • Opportunities to work part-time schedules
  • Flexible number of hours in a work day - case-by-case basis
  • Choose how many hours work in a week - case-by-case basis
  • Opportunity to work reduced schedule during certain times of the year - case-by-case basis
  • Job sharing (two part-time employees share one full-time position) - case-by-case basis
  • Change from full-time to part-time without losing position or level - case-by-case basis
  • Work from home or remote occasionally and/or regularly
  • Resources are provided to remote employees (i.e., laptop, virtual meetings and other necessary equipment)
  • Work from alternative locations to accommodate family needs
  • Ability to choose when employees take regular and meal breaks
  • Control the amount of overtime they work - case-by-case basis
  • Ability to take time off during work day to attend family or personal matters
  • Celebratory luncheons and parties beyond standard one-hour lunch break
  • Occasional early release, determined by team leaders

The following technologies are offered to employees to facilitate flexibility in the workplace:

  • Open social media policy
  • Video conferencing
  • Remote access to organizational computer system
  • Company provided laptops/tablet computers
  • Internal social media network (Yammer)
  • Voice over IP (VoIP) phone system
  • Instant messaging (Skype and Yammer, among others)
  • Voicemail to email connection capabilities
  • Open door communication and full accessibility to team leaders, executive leadership

Beyond being Cielo employees, our talent professionals are parents, siblings, spouses/partners, friends and religious observers. A healthy personal life drastically impacts professional wellbeing. For this reason we are dedicated to seeking job satisfaction for our employees.

Cielo offers the following paid time-off (PTO) options for its U.S. employees:

  • Use of sick time for personal time or ill dependents
  • Take an extended career break for caregiving or other family responsibilities
  • Bereavement leave for the passing of a family member or partner
  • Take time off during workday to attend family needs
  • Return to work gradually after childbirth or adoption
  • 9 holidays recognized each calendar year, plus 1 floating holiday that can be used at the employees' discretion

Inclusion

Inclusion is the state of being supported, appreciated and respected - focusing on the needs of every individual and supporting them in actualizing their potential. At Cielo, our Diversity and Inclusion efforts are reflected through our company culture, Mission and Values, as well as the relationships forged between Cielo colleagues in support of a diverse workforce.

Cielo has partnered with more than 113 clients across 65 countries and 26 languages. We have nearly 1,300 global employees located throughout the world. Without the utmost respect, understanding and appreciation for the differences that make this world, our employees and our clients unique, we would not be where we are today.

Cielo’s Mission Statement for all global locations highlights our commitment to the following practices:

  • Commitment to improve community social needs and practices
  • Care and development of employees
  • Values, ethics and integrity
  • Inclusion and diversity



Cielo celebrating “Foods of Our Heritage lunch"

Diversity is the blend of peoples' differences; Inclusion is bringing them together to work as one successful, integrated and engaged team that embraces all contrasts. We respect and value all differences, and it shines through our employees and our client partners.

Cielo implements its Diversity and Inclusion commitment for the following groups:

  • Women
  • Minorities
  • Those over the age of 40
  • LGBT
  • Military/Veterans
  • Those with disabilities
  • Parents
  • Gender identity/equality

Our Diversity and Inclusion commitments include dedicated, employee-led groups, written policies, non-discrimination and awareness training, ongoing and new-hire programs, support groups, online resources and charity endeavors.

Our Diversity and Inclusion commitment is enacted through the following programs:

  • Equal employment opportunity policy
  • Recruitment plans
  • Non-discrimination policy
  • Ongoing management training programs
  • Ongoing staff training programs
  • New hire training programs
  • Written guidelines documenting supportive policies and practices
  • Purchasing / sourcing group research
  • Significant supplier commitment to the acceptance of all people
  • Customer / product marketing
  • Diversity and Inclusion Recruiting Excellence training
  • Cielo Philanthropy Spotlight employee-led group
  • Culture Club employee-led group
  • Bilingual recruiters and recruiter trainings
  • Dedicated military hiring trainings
  • Diversity and Inclusion awareness webinars (e.g., What Does Diversity Mean to You?, Developing a Veteran Sourcing Program, etc.)
  • Dedicated Diversity and Inclusion online resources: articles, blogs and social media
  • Online Suggestion Box intranet group to provide employees with a voice
  • Handicap accessible entrances, elevators and bathrooms

Senior management (VP and higher) and company owners/investors have representation in the following groups at Cielo:

  • Women
  • Minorities
  • Those over the age of 40
  • Parents

Members of Cielo's Board of Directors have representation in the following groups:

  • Women
  • Minorities
  • Those over the age of 40
  • Those with disabilities
  • Parents

Cielo offers health, dental, vision, COBRA, Employee Assistance Program (EAP), and employee and employer paid supplemental life insurance benefits in the U.S. to the following:

  • Single employees
  • Family + dependents

Cielo has a clearly defined human rights policy regarding the protection of:

  • Minority groups
  • Women's rights
  • Worker's rights
  • Child labor

Career Development

An integral part of Cielo's Mission and Employee Value Proposition involves creating rewarding careers for our employees. Without our gifted "Talent-Preneurs," we wouldn’t be the world's leading provider of strategic talent solutions.

Specific career plans are developed, and we provide the necessary resources and specialized training to continuously grow their skill sets and achieve their aspirations.

Cielo measures the effectiveness of training investment by individuals in the following ways:

  • Individual and organization-wide goals are set, measured and rewarded
  • Sophisticated quantitative and qualitative metrics to track performance
  • Full transparency into company financial performance (published monthly at company meetings) to provide performance progress and context
  • Opportunity to self-evaluate performance with employee scorecard/evaluation sheet

Cielo's top source of hire is internal mobility, promotions, and referrals (from the C-Suite down). We pride ourselves on our understanding of talent. We create, connect and activate great careers that make us and our clients better. Every individual at Cielo is given the opportunity to not only succeed in a bold environment, but achieve their highest career expectations.



Talent-Preneurs at the ERE Expo and Conference.

The following training and development programs/classes are available to ALL employees: 

  • Employees are encouraged to use work hours to participate in professional organization and/or trade association meetings, committees and events
  • Tuition reimbursement for degree-granting education programs (Masters-level coursework and above)
  • Developmental opportunities through project assignments
  • Career Path planning for all employees
  • Career Path transparency with Succession Planning Programs
  • One-on-one coaching and performance evaluations
  • Paid internships - hourly employees only
  • Opportunities to cross train in order to learn skills other than those required in employees' day-to-day job responsibilities
  • Industry-specific "Recruiting Excellence" training programs to enhance current job skills and future skill needs
  • RecruitU training program specifically to develop recruiting skills and advance career progression
  • Training programs developed by Cielo employees
  • Centers of Excellence dedicated to giving employees a voice on career needs, desires and goals
  • Trainings focused on communication skills, problem solving and customer service
  • Diversity & Inclusion-specific training
  • Harassment awareness training
  • Supervisory and leadership training for first-time managers
  • Walkthroughs on how to orient new employees
  • Dedication to enhancing writing skills
  • Sales/business development training
  • Negotiation skills training
  • Accounting/Finance training for non-financial professionals
  • Performance Management Plans developed and measured
  • Employee Performance Coaching
  • Technical skills training
  • Microsoft Office Suite training (Word, Excel, PowerPoint and Outlook, among others)
  • Culture/employment brand training
  • Innovation, time management and quality methodologies training (TQM, Six Sigma, ISO, etc.)
  • Educational courses on managing expectations
  • Complimentary webinars offered to all employees

Cielo, Inc.

Number of Employees
701-1,500
 Locations: 4
Location Types
Suburban (office park/campus)
Work from home / virtual workplace
Business Founded
2005
Industry
Professional Services
Products

Many people see recruitment outsourcing as a cookie-cutter approach to talent acquisition that delivers mixed results. But Cielo saw beyond traditional, outdated approaches long ago and have since been boldly changing the way the world views talent – one talent partnership at a time.

With Cielo, you can forget standard definitions of “recruitment outsourcing.” For us, Recruitment Process Outsourcing (RPO) means: partnering with an expert to design and execute a customized process in order to deliver exceptional business results. 

 Cielo offers three categories of RPO solutions: