Who We Are

Masterson is your source for exciting new liquid food concepts, custom formulations, and unique packaging solutions. We have been manufacturing premium sweet and savory food products since 1848. Our customers, which include America's leading food companies, dynamic restaurant concepts, and national retail ice cream brands, know they can count on us for the highest level of creativity and quality in every batch.

Our Philosophy

At Masterson, we believe that the key to our success is our employees. Each and every one of our 175 employees is a valued member of our team, and as we succeed, so do our employees. That's why Masterson is committed to seeking and developing the very best people in every part of our business. Our family-owned business has built a stable environment that is flexible, understanding and family-friendly.

Headquarters

4023 W. National Avenue
Milwaukee WI, 53215

Employee Testimonials

People who come to work here, stay here, so there is a lot of knowledge and wisdom in the employees. Everyone is willing to help and pitch in when needed. Due to the size of the company you get to wear many hats during the day if you choose to. The learning opportunities are endless. The number of customers that we serve make this a complex but exciting business. It’s a privilege to interact and support both large and small companies alike.  Paula, R&D Manager

You feel good every day because of your accomplishments. Nick, Processing Specialist

Masterson has always been on the forefront of new and innovative products. Customer satisfaction is our top priority. I love working for Masterson because I know I am making a difference every day in the lives of our customers. Cassie, Technical Sales Specialist

Masterson is a collection of highly effective down to earth people that are dedicated to the success of our company. Will, Buyer

Masterson believes that employees, who are given responsibility and treated with respect, will give their best to ensure success. Todd, Technical Engineer

The Masterson family is providing me with the positive support and mentoring that has allowed me to grow within the company. Masterson provides me the knowledge and skills to continue to grow in the company. I’m fortunate to be surrounded by our experienced staff and their dedication to our products and services for our customers. Edwin, Production Assistant Supervisor

Masterson values their employees, and encourages career advancement and invests in education. Amanda, Food Safety and Regulatory Specialist

Masterson is a stable and well structured company where safety is a priority. Antonio, General Helper

Working at Masterson I can be proud of the work I do because of the level of integrity that is expected. Manuel, Packaging Specialist

I am so proud of the culture of excellence that Masterson has cultivated over the 20 plus years I have been with the company. The employees consistently demonstrate their commitment to Quality and Food Safety in their everyday actions. This is validated by our yearly 3rd party audits such as the internationally recognized Safe Quality Foods Certification (SQF) and SEDEX audit, for responsible and ethical business practices. Susan, V. P. Technical Services 

 

Fun

We’re FUN! Together we celebrate birthdays, anniversaries, safety milestones, summer, the PACKERS, the BREWERS, whatever! Every two years we throw a fabulous themed party for all of our employees and significant others where we recognize retirees and those with significant service anniversaries.

 

Hog Wild – 2015  Employee Recognition Event

     

Masterson Employee Recognition Event - Employees and significant others stepping out at our Hollywood themed event.

Our employee team in the UPAF Ride for the Arts - 2015

Masterson offers parents the following to help make their lives a little easier:

  • Private space for nursing mothers
  • Openness for children to be at the workplace occasionally
  • Family-centered events and celebrations
    • Masterson Golf Outing
    • Employee Recognition Celebration

Employees are offered the following activities and programs that help promote health and wellness:

  • Wellness Incentive in Health Insurance
  • Safety Celebrations - luncheons on all three shifts
  • Safety Rewards
  • Nearby Urban Ecology Center, Hank Aaron Walking Trail, Three Bridges Park
  • Nutritional advice
  • Nutritious on-site food choices
  • Filtered / bottled water
  • Smoking cessation coaching sessions
  • Smoking cessation incentive
  • Wellness education programs
  • On-site showers / locker facilities
  • Biking and hiking trails nearby 
  • Voluntary health testing (biometrics, health risks)
  • Access to natural ambient light
  • Clean air / good ventilation
  • Private restrooms
  • Low noise - office

The following areas or programs are on-site at headquarters for employees to meet and eat their meals:

  • Employee Cafeterias - with television, microwaves, refrigerators, and vending machines
  • Coffee in office area
  • Kitchen
  • Catered lunches - for events, milestones, and holidays

The following employee community building activities are available: 

  • Sports team sponsorship
  • Company-sponsored social gatherings
  • Bi-annual Family Fun Event
  • Holiday meals and activities on all 3 shifts
  • Holiday gifts for all employees
  • Birthday recognition
  • Work anniversary recognition
  • Goal achievement celebrations
  • Shared special events/sports tickets
  • Service Award Programs
  • Employee Recognition Celebration 
  • UPAF Ride for the Arts
  • Brewers and Packers Tickets

Masterson offers the following eco-conscious options on-site at headquarters:

  • Bike parking
  • Access to public transportation

Masterson employees have the opportunity to participate in the following at the work place:

  • Personal music choices (headphones, radio, CDs) - office employees
  • Access to personal social media - salaried employees
  • Casual dress code - office employees
  • Free product samples available to employees
  • Summer Friday hours may be available - office employees
  • Free parking

Extreme Perks

We think it’s essential that our employees find it easy to balance their life with their career at Masterson. That’s why we offer competitive benefits, respect personal matters, and provide an appropriate amount of time off. We also offer an array of resources to help employees manage their health and take charge of their well-being so they may thrive at work, home and the community.

At Masterson, all employees are eligible for health and welfare insurance benefits.

Masterson offers part-time or flextime employees full-time health care benefits if they work 30 hours or more per week.

Masterson pays 80% of premiums for individual and family health insurance plans for eligible employees.

Based on Exchange requirements, health plans exceed the minimum value standard and provides an affordable coverage for all employees and their dependents.

Employees are eligible for a 401(k) plan after 6 months of employment.

  • 50% match up to 6%
  • Whether or not hourly employees participate in the 401(k) program; currently contributes 3% of employee's gross earnings at year end.
  • Salaried employees are eligible for profit sharing

You feel good every day because of your accomplishments.

Nick - Processing Specialist

The following benefits are available to full-time employees at Masterson:

  • Medical coverage
  • Same-sex spouse benefits
  • HRA - Medical Deductible Reimbursement Plan
  • Vision discount program
  • Dental coverage
  • Short-term disability coverage - 100% Employer Paid
  • Long-term disability coverage - 100% Employer Paid
  • Life insurance - 100% Employer Paid
  • Employee Assistance Program
  • Business travel insurance - 100% Employer Paid
  • Fertility benefits
  • Health Risk Assessments - 100% Employer Paid
  • Employee Assistance Program - 'My Life Matters'
  • Legal Services
  • Elder Care Services
  • Financial Planning Services
  • Lifestyle coaching and improvement programs

Masterson offers more than 21 days of paid time-off (including vacation days, sick days, personal days, holidays) annually for employees with more than one full year of service with the company.

  • Paid time off includes 11 paid holidays
  • 5 days vacation after 6 months
  • 2 weeks vacation after one year
  • Some employees are eligible for paid sick time
  • Some employees are eligible to earn a quarterly PTO bonus based on attendance

The following creative time-off opportunities are available:

  • Flexible work hours for some office positions
  • Unpaid time-off to volunteer
  • Paid-time off to volunteer (for -sponsored charitable events)

The following incentives or incentive programs are available to employees: 

  • Uniforms are provided for all employees
  • Weatherproof clothing provided for affected employees
  • Company product discounts for employees
  • Profit sharing
  • Personal finance assistance coaching
  • Recognition of a new family addition with a personalized gift
  • Flu shots
  • Safety shoes are subsidized
  • Relocation Allowance - in certain situations
  • Company sponsorships for walk/run events
  • Discounted tickets to community events
  • Milestone anniversary gifts

Items listed on this Culture Badge are current as of posting and subject to change.

Corporate Responsibility

Masterson's Mission Statement

Masterson, through a process of continuous improvement and renewal, is serving its four key stakeholders - customers, suppliers, employees and it's community. We are committed to investing in our future for the benefit of those we serve. We will continuously strive for an emphasis on total quality assurance while increasing the scope of our manufacturing capabilities.

We recognize the team of our employees as the foundation for success and encourage their active participation in achieving our goals.

Working at Masterson I can be proud of the work I do because of the level of integrity that is expected.

Manuel - Packaging Specialist

Masterson is committed to the following:

  • Improvement of community social needs and practices
  • Triple bottom line (people, planet, profit)
  • Care and development of employees
  • Fiscal responsibility
  • Human rights
  • Values, ethics, and integrity
  • Inclusion and diversity
  • Green practices

Suppliers must sign a "Code of Ethics."

I am so proud of the culture of excellence that Masterson has cultivated over the 20 plus years I have been with the company. The employees consistently demonstrate their commitment to Quality and Food Safety in their everyday actions. This is validated by our yearly 3rd party audits such as the internationally recognized Safe Quality Foods Certification (SQF) and SEDEX audit, for responsible and ethical business practices.

Susan - V.P. Technical Services


Masterson
 measures their commitment to mission, vision and values in the following ways:

  • Quantifiable goals are documented
  • Goals are clearly described to employees
  • Activities that achieve goals are documented
  • Employees are trained on goals, activities and results measurement
  • Year-over-year results are measured and published
  • Third party validation is utilized to measure results
  • Board of Directors or other governing body reviews goals and results
  • Employee Performance Management program measures employee attention and performance related to goals and results
  • Screening processes that review material and product purchasing decisions based on suppliers commitment to socially responsible efforts

Masterson has a clearly defined human rights policy regarding the protection of: 

  • Protection of Minority groups
  • Protection of Women's rights
  • Protection of Workers' rights
  • Protection Against Forced labor
  • Protection Against Prison labor
  • Protection Against Indentured labor
  • Protection Against Child labor
  • Protection of indigenous peoples

Masterson provides well above a living wage for all of their employees.

The following documents are available to all employees:

  • Employee Handbook
  • Quality Creed
  • Standards of Conduct Policy
  • Business Ethics Policy
  • Inclusion or Discrimination policy
  • Harassment policy
  • Description of how the performance management plan works
  • Description of how to post for open positions in the company
  • Individuals are given clear direction on their work expectations

Masterson is a stable and well structured company where safety is a priority.

Antonio - General Helper

Masterson has a published process for employees to ask questions, give feedback or complain without negative consequences.

Masterson has a published process or program for employees to offer suggestions or innovations.

  • Masterson has an internal suggestion process
  • Improvements and innovative idea sharing is encouraged
  • Dialog sessions are designed for employee suggestions
  • Open door policy

With approval, employees can use company time for company supported volunteer events.

We Care for the Community:

Being a responsible corporate citizen is an important part of our social mission. We support the communities in which we live and work by contributing our time, talent and resources. As a company, Masterson supports nonprofit community organizations each year through a multitude of corporate giving activities including monetary contributions, sponsorships and product donations.

Employee Sponsored Team for the Light the Night Walk For Leukemia & Lymphoma Society.

Ground Up Donor for the Menomonee River Valley Urban Ecology Center.

Masterson has a written customer guarantee, customer warranty or protection policy.

  • Current results are shared with employees
  • Processes and operations are adjusted based on customer feedback
  • Masterson has a "Continuing Product Guarantee"
  • Customers rate the quality of products and provide feedback
  • Private communication process for customers to ask questions, give feedback.

Masterson has always been on the forefront of new and innovative products.  Customer satisfaction is our top priority.  I love working for Masterson because I know I am making a difference every day in the lives of our customers.

Cassie - Technical Sales Specialist

Masterson's Quality Policy Statement includes leadership's dedication to producing and distributing only the highest quality food products and ingredients by fostering a culture of excellence and continuous improvement. Every member of the company shares the responsibility for quality and quality improvement. The focus is on "getting it right the first time" rather than "inspecting poor quality out".

Masterson is a GFSI-SQF audited facility which sets standards for all processes and systems as well as customer communication.

Flextime

Masterson offers the following non-traditional work arrangements for their employees: 

  • Project only work assignments (defined beginning and end time / goals)
  • Temporary work assignments
  • Seasonal work (summer, holidays)
  • Paid internships
  • Post retirement work
  • Extended maternity / paternity leave
  • Additional flexibility is available for employees in terms of adjusting shift, hours, and place to work - case-by-case basis
  • Summer Friday hours may be available

The following scheduling options are available to hourly employees:

  • Apply for working any of 3 shifts
  • Choose when to take regular / meal breaks - case-by-case basis
  • Control the amount of overtime they work - case-by-case basis

On average, hourly employees know their regular work schedule 1 week or less in advance.

Hourly employees know that they will need to work overtime 2-6 days in advance.

  • There may be times when overtime is needed on the same day
  • Usually 90% of overtime is worked on a voluntary basis

Masterson believes that employees, who are given responsibility and treated with respect, will give their best to ensure success.

Todd - Plant Engineer

The following scheduling options are available to salaried employees:

  • Choose the beginning and end hours (9am-5pm or 8am-4pm)
  • Allow salaried employees to work a part time schedule - case-by-case basis
  • Choose the number of hours in a day (5 8-hour days or 4 10-hour days) - case-by-case basis
  • Job share (two part-time employees share one full-time position) - case-by-case basis
  • Change from full-time to part-time without losing position or level - case-by-case-basis
  • Work from home occasionally
  • Resources are provided to remote employees
  • Work from an alternative location to accommodate a family need - case-by-case basis
  • Decide how many hours they work in a week - case-by-case-basis

The following technologies are offered to employees to facilitate flexibility in the workplace:

  • Company provided smartphones and laptops for salaried employees - case-by-case basis
  • Remote access to organizational computer system
  • Company provided laptops / tablet computers for remote employees

Masterson offers the following paid time-off (PTO) options for hourly employees:

  • Time off during the workday to attend to important family or personal needs - case-by-case basis
  • Return to work gradually after childbirth or adoption
  • Bereavement leave for the passing of a family member or partner
  • Some employees are eligible to earn a quarterly PTO bonus based on attendance
  • This time off can be carried over or paid out at the end of the year

Masterson offers the following paid time-off (PTO) options for salaried employees:

  • Take an extended career break for care giving or other family responsibilities
  • Some unused vacation time can be carried over to future year(s)
  • Bereavement leave for the passing of a family member or partner
  • Time off during the workday to attend to important family or personal needs
  • Return to work gradually after childbirth or adoption
  • Employees can use company time for company supported volunteer events - upon approval
  • Paid sick time

Masterson's manufacturing operation offers work for 3 shifts 5 days a week.

Green DNA

Masterson is committed to our environment – to reduce, to reuse and to recycle. We have and will continue to implement and monitor resource conservation methods throughout our operations.

Masterson showcases their commitment to the environment in the following ways:

  • Clearly defined Sustainability Statement in part states:
    • All levels of Masterson's management are committed to and accountable for implementing, maintaining, measuring, and improving the environmental, health, and safety programs of the Company.
    • Reduce: amounts of waste material produced, energy consumption, greenhouse gas emissions
    • Reuse: ingredient totes, plastic drums, pails, cans, pallets, banding, stretch wrap, liquid waste
    • Recycle: paper, corrugated, metal, unlabeled film, printer cartridges
  • Recent audit or review within the last 24 months of company's environmental impact
  • Specific targeted goals to achieve in a specific time frame
  • Activities and resources dedicated to achieving goals
  • Ongoing review of how goals are achieved
  • Ongoing management training programs
  • Ongoing staff training programs
  • New hire training programs
  • Safe bike parking

Masterson measures its commitments and achievements related to its green policy in the following ways:

  • Goals are described to employees
  • Activities that achieve goals are documented
  • Employees are trained on goals, activities and results measurement
  • Year-over-year results are measured
  • Third party validation is utilized to measure results
  • Board of Directors or other governing body reviews goals and results
  • Written Employee Performance Management program measures employee attention and performance related to goals and results
  • Screening processes that review material and product purchasing decisions based on the suppliers' commitment to socially responsible efforts

 

Masterson is a collection of highly effective down to earth people that are dedicated to the success of our company.

Will - Buyer

100% of company facilities are located within a ½ mile of available public transportation.

Energy conservation is part of Masterson's environmental policy statement.

Masterson tracks the following and discloses the results to leadership:

  • Amount of energy consumed and conserved
  • Total investment in energy conservation programs
  • Total savings or profits achieved from energy conservation programs

Electric power conservation is part of Masterson's environmental policy statement.

Masterson tracks the following energy conservation measures and discloses the results to leadership:

  • Investments in electric power conservation programs
  • Savings or profits achieved from electric power conservation programs

The following energy conservation / efficiency measures are used at Masterson facilities:

  • Natural Light
  • CF Bulbs
  • Occupancy Sensors
  • Daylight Dimmers
  • Task Lighting, etc.
  • LED lighting
  • Reclaim/reuse water from cooling tunnels
  • Control upgrades on boilers to promote natural gas efficiency
  • Control upgrades on compressed air system as an electrical conservation measure

Recycling is part of Masterson's environmental policy statement and there are goals for both office and production facilities 

Masterson tracks the following environmental policy metrics and discloses the results to leadership:

  • Recycled paper, cardboard, plastic, metal, and compost
  • Disposal of toxic janitorial products
  • Utilization of non-toxic janitorial products
  • Utilization of recycled / sustainable input office supplies (paper, pens, notebooks, etc.)

Waste reduction is part of Masterson's environmental policy statement.

Masterson tracks the following waste reduction measures and discloses the results to leadership:

  • Amount of waste generated - also disclosed to employees
  • Amount of waste reduction - also disclosed to employees
  • Amount of hazardous waste disposed
  • Amount of hazardous waste disposal reduction

Masterson regularly works with suppliers, business partners, and customers to monitor and positively affect the environment.

Inclusion

Masterson's mission statement includes a commitment to the following:

  • Improve community social needs and practices
  • Care and development of employees
  • Human rights
  • Values, ethics, and integrity
  • Inclusion and diversity

Masterson measures its achievement toward reaching the non-discrimination and inclusion goals within its mission statement.

Masterson's equal employment opportunity policy includes:

  • Women
  • Minorities
  • Those over the age of 40
  • LGBTQ
  • Military/Veterans
  • Those with disabilities
  • Parents
  • Gender Identity/Equality

Masterson's commitment is enacted through the following programs:

  • Equal employment opportunity policy
  • Inclusive non-discrimination policy in recruitment materials
  • Suppliers must sign a "Code of Ethics" agreement

Masterson provides me the knowledge and skills to continue to grow in the company. The Masterson family is providing me with the positive support and mentoring that has allowed me to grow within the company. I’m fortunate to be surrounded by our experienced staff and their dedication to our products and services for our customers.

Edwin - Production Assistance Supervisor


Masterson philanthropically supports groups or charities related to:

  • Women
  • Minorities
  • Those over the age of 40
  • Military/Veterans
  • Those with disabilities

“ACAP Graffiti Effacers” - one of the nonprofit organizations supported by Masterson.

Senior management (VP and higher), the Board of Directors, significant suppliers, and company owners and investors have representation in the following groups at Masterson:

  • Women
  • Those over the age of 40
  • Military/Veterans
  • Parents

Masterson offers health, dental, COBRA, Employee Assistance Program (EAP), life insurance, and short-term / long-term disability benefits to the following:

  • Single employees
  • Family + dependents
  • Spouse (different-sex or same-sex)

At Masterson there is parity between employees with different-sex spouses and same-sex spouses.

Masterson has tolerance for non-traditional appearances (ex: tattoos, piercings, etc.).

Career Development

Masterson firmly believes in helping employees learn and develop to their fullest potential. We offer ongoing training and development for all of our employees who are valued for their unique talents and capabilities.

Masterson's budget and financial statements include a line item for employee training and development.

Masterson's training and development program applies to all employees.

  • Training provides employees with the tools needed to be successful in the their jobs and careers.
  • Masterson's training may be offered internally or externally.
  • Masterson University Day is one full day of training annually for all employees with All Employee sessions followed by breakout sessions by job classifications.
  • All new hires and transfers go through job specific training programs covering general information, safety and detailed information about the specific job.
  • Each program includes a detailed Training Manual and Training checklist signed off by trainer and trainee.
  • Masterson is committed to the safety of employees and customers.
  • Masterson believes that people who feel comfortable and confident in their jobs are more engaged, more satisfied and more productive.

Masterson measures the effectiveness of their training investment by individual.

  • Comprehension testing follows the training programs.

People who come to work here, stay here, so there is a lot of knowledge and wisdom in the employees. Due to the size of the company you get to wear many hats during the day if you choose to. The learning opportunities are endless. Everyone is willing to help and pitch in when needed. The number of customers that we serve make this a complex but exciting business. It’s a privilege to interact and support both large and small companies alike.

Paula - R&D Manager


Masterson measures the training program and its contribution to the company ROI.

  • Quality, food safety, personal safety, and waste reduction is positively affected by employee training.

At Masterson, managers' performance is based in part on their ability to develop their employees.

Each year Masterson plans for 20+ training hours for each employee.

The following training and development programs and amenities are offered to all employee groups:

  • One-to-one coaching and Performance Evaluations Program
  • Paid internships
  • The opportunity to cross train in skills other than those in their current job responsibilities
  • Training to enhance promotability
  • Training to enhance current job skills
  • All new employees are assigned a "trainer" who is considered their mentor
  • Quality Methodologies (SQF)
  • Diversity/Inclusion
  • Harassment
  • Safety
  • Waste reduction
  • Ecology / Conservation
  • Entry-level employee job skills
  • Technical skills training

Hourly employees are also eligible for the following:

  • Formal Apprenticeship Program
  • Job Rotation Program

Masterson values their employees, and encourages career advancement and invests in education.

Amanda - Food Safety & Regulatory Specialist


The following training and development programs and amenities are available to some employee groups:

  • Online Learning Management System (LMS)
  • Participation in professional or trade organizations that is paid in full by the company
  • Employees able to use work hours to participate in professional organization or trade association meetings, committees, and events 
  • Supervisory training for first time managers
  • Supervisor / management skills
  • How to orient a New Employee
  • Performance Management Plan
  • Office Skills (Microsoft Office, Excel)
  • Our culture / employment brand

Masterson

Number of Employees
101-350
 Locations: 1
Location Types
Urban (Downtown/high rise)
Business Founded
1848
Industry
Food and Beverage
Products

Specialization in liquid, hot filled, shelf stable products including: ice cream chips and variegates, coatings, dessert toppings, syrups, icings, savory sauces, salsas and marinades.